Order

Can I also order by telephone?

No, unfortunately it is only possible via our website.

Payment

How can I pay?

Currently we offer you purchase on account, PayPal and credit card payment. If you buy on account you will receive the invoice from our partner Klarna. You will receive this invoice with the payment instructions and a request to settle the invoice within 14 days. Please note that you will receive a normal invoice for the order of ZUE ANNA, as well as a bill from Klarna with the payment instructions.

 

Delivery and Shipping

What are the shipping costs?

The shipping is basically free within the Germany. The costs within EU are 20 Euro and worldwide 40 Euro.

How do I know that my order has been received?

You will receive a confirmation by e-mail directly after your order.

Is shipping to a DHL Packstation possible?

No, unfortunately we do not offer this option at the current time. But we try to offer this possibility soon.

Is shipping possible to a pickup station in general?

Yes. We are working together with DPD. You can specify a desired delivery location at DPD.
How do I know my order has been shipped?

You will receive a confirmation from us, as soon as your order has left the warehouse.

How can I track my order?

Our confirmation email includes a tracking link and a tracking number. With the link or the number you can follow your package under DPD or UPS shipment tracking https://www.dpd.com/tracking/(lang)/de_DEe/trackandtrace https://www.ups.com/tracking/tracking.html

What is the time of delivery?
Shipping within Germany is via DPD and usually takes 2-3 working days. Delivery times to other European or worldwide countries depend on the order address. Occasionally there are increases due to unexpected demand.

Is it possible to send express?
We currently do not offer express deliveries. In urgent matter send us a message to: founders@dev.zue.hyam.de

In which countries can you send to?
We ship our product to animal lovers all over the world.

Returns

How can I return my order?

Send your request by mail to founders@dev.zue.hyam.de with your order number and we will send you a DPD or UPS shipping label. The return shipment is free for you.

What is the returning address?
Zue GmbH
Diedenhofer Str. 7
10405 Berlin
Germany

What is the deadline for returns?

After the receipt of the goods you have 14 days to return the article. All information on revocation can be found in our terms and conditions.

How do I get my money back after the return?
After a review of the returned products, we will send you a confirmation. If the item is in perfect condition, you will not be charged, if you have ordered on account. For all other payments you get it back with the same provider you have paid.

Claim
How can I complain about a faulty article?

Send us a mail to:

 founders@dev.zue.hyam.de

Vouchers

How can I buy vouchers?
Unfortunately we do not offer vouchers for the moment.

Discount

How can I redeem my discount?

Quite simply and uncomplicated you can indicate your discount code with the payment. The percentages will be automatically credited to you.

Newsletter

How can I sign in or out of the newsletter and what benefits do I get with it?

You can subscribe to our newsletter very quickly and easily on our website by depositing your e-mail address. We will automatically send you an e-mail whose receipt you have to confirm separately, so you also accept our terms of use. In the newsletter itself, you have the option at any time to unsubscribe.

Contact

Wie kann ich Euch erreichen?
Write us an E-mail any at time to:
 founders@dev.zue.hyam.de.We will contact you as soon as possible – Monday to Friday we will try to answer within 24 hours. We look forward to your message!